CASE STUDY

Chimac continues its rise!

An award winning restaurant uses Baboost to manage and showcase their amazing reviews.

Background

Chimac is an award winning Korean fried chicken restaurant in the heart of Dublin city. From fresh and crispy free-range chicken to a wonderful selection of craft beers and their very own delicious range of sauces, Chimac brings a taste of Seoul to Ireland’s capital.

With Chimac growing rapidly and thriving within the Dublin culinary scene, their partnership with Baboost came at an optimal time. Building on an already loyal customer base, Baboost is supporting Chimac in enhancing their customer review strategy.

Challenge

  • Managing review sites individually (including Google and Tripadvisor) is time-consuming.

  • Requesting reviews from customers can be a painful process.

  • Capturing feedback is complicated and inconsistent.

  • The marketing team actively try to improve website engagement and conversion rates.

Solution

  • Baboost enables Chimac to seamlessly manage customer reviews and feedback in one place. Chimac can now analyse, monitor and respond to reviews with much greater ease.

  • Chimac includes their Baboost campaign QR codes on marketing material (including receipts) to facilitate customers to provide feedback and/ or a review. The volume of reviews being generated has increased considerably.

  • Chimac’s website conversion rate has improved since embedding the Baboost review widget directly on their webpage. This is a quick way to create social proof with zero maintenance required.

“We take our customer reviews very seriously! Baboost has given me the tools to manage all my customer reviews across multiple review sites in one place and to get the spotlight on our positive customer experiences”

Sofie, Co-founder of Chimac!

New reviews on auto-pilot

STEP 1

Connect review site

(30 seconds)

STEP 2

Start a campaign

(1 minute)

STEP 3

Showcase reviews

(1 minute)

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